Website Terms and Conditions for Sale of Goods and Services

1. Definitions and Interpretation;
2. This Agreement;
3. About Us;
4. The Products;
5. Product Images;
6. Price and Payment;
7. Delivery;
8. Risk and Title;
9. Consumer Rights;
10. Defective Products;
11. Refunds;
12. Warranties;
13. Limitations of Liability;
14. Your Responsibilities;
15. Site Maintenance;
16. General Terms;
17. SIM Card specific Terms;

1) Definitions and Interpretation:

In this agreement "We" means SIMsurprise.co.uk ("Us" And "Our" shall be construed accordingly).

"You" means the relevant customer, or potential customer, as the case may be (and "Your" shall be construed accordingly).

In this agreement, the following definitions shall apply:

"Agreement" means this agreement.

"The Site" means SIMsurprise.co.uk ("This Site" and "Site" shall be construed accordingly), or any successor site operated by Us from time to time.

"Order" means Your order for Products made from This Site.

"Products" means goods which may be purchased by You from This Site.

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2) This Agreement:

The advertising of Products on this Site constitutes an "invitation to treat" and Your order for Products constitutes a contractual offer.

In order to enter into this Agreement with Us, You will need to take the following steps:

(i) You must add any Products You wish to purchase to Your shopping cart, and then proceed to the checkout;

(ii) If You are a new customer you must then create an account with Us and log-in; if You are an existing customer You must enter Your log-in details;

(iii) once You are logged-in, you must confirm Your acceptance of this Agreement;

(iv) You will be transferred to the PayPal website, and PayPal will handle Your payment.

Please note that We will not file a copy of this Agreement. We may update the version of this Agreement on the Site from time to time, and We do not guarantee that the version You have agreed to will remain accessible. We therefore recommend that You download, print and retain a copy of this Agreement for Your records. We also recommend that you review this Agreement with each purchase in the event that this Agreement has been updated.

The only language that We offer this Agreement is English.

Before You place Your order, You will have the opportunity of identifying whether You have made any input errors by reviewing Your shopping cart. You can correct those input errors by altering your shopping cart.

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3) About Us:

Our full name is SIMsurprise.co.uk. Our office address is: 40 Brompton Road, Southsea, PORTSMOUTH, Hampshire, PO4 9AL, England, United Kingdom. Our email address is: office (at) SIMsurprise (dot) co (dot) uk Replace (dot) with . and (at) with @

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4) The Products:

The Products We sell are: United Kingdom Network Pay As You Go (PAYG) SIM Cards.

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5) Product Images:

Images used to show products are for illustrative purposes - while we endeavour to keep up-to-date with manufacturers products, they often change at short notice. Therefore the item you receive might differ from the image shown at the time of purchase.

The item you receive will always be of a quality at least equal to that displayed at the time of purchase.

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6) Price and Payment:

Prices for Products are quoted on the Site within each Product page.

The prices listed on the Site include Postage and Packing charges to a United Kingdom address . We are unable to send our SIM Card products to Non-United Kingdom addresses.

Prices, special offers, and discounts, can be altered or withdrawn at any time without prior notice. However this will not affect any orders that have been placed and paid for before the alteration has been implemented.

Products or Packages that are advertised on this Site may be provided by a Third Party.

Third Party Products may be priced in an alternative currency, such as, for example United States Dollars.

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7) Delivery:

We will arrange for the Products to be delivered to the address for delivery indicated in your order. If paying via PayPal, Your PayPal registered address is preferred by Us so that we can be more certain that the Products purchased are sent to, and received by, the PayPal account holder.

From time-to-time We may promote, or advertise, Third Party Products or Services.

Delivery of those Products and / or Services is the responsibility of the respective Third Party.

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8) Risk and Title:

The Products will be at Your risk from the time of delivery.

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9) Consumer Rights:

You may cancel this Agreement at any time within 14 working days after the day you receive the Products.

You are responsible for informing Us, in writing or email, that You wish to cancel the order.

The Products should be returned to us at Your expense, unused.

Upon receipt, by Us, of the returned Products a refund will be issued.

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10) Defective Products:

You may also cancel this agreement if the Products supplied are defective.

Products returned by You because of a defect will be refunded in full (including the cost of returning the Product to Us). Alternatively. if You and We agree, we may supply You with a replacement or substitute Product.

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11) Refunds:

If You cancel this Agreement and are entitled to a refund, We will usually refund any money received from You using the same method originally used by You to pay for Your purchase.

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12) Warranties:

We warrant to You that any Product You purchase through the Site will be:

• Of satisfactory quality;
• Fit for the purpose that it is intended.

You warrant to Us that:

• You have full authority, power and capacity to enter into this Agreement;
• You have taken all necessary actions to enable You to lawfully enter into this Agreement;
• The information You provide in the order is accurate;
• You will be able to accept delivery of the Products as contemplated in this Agreement;
• You are 18 years of age or over.

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13) Limitations of Liability:

Nothing in this Agreement shall limit or exclude Your or Our liability for: i) death or personal injury caused by negligence; ii) fraud or fraudulent misrepresentation; or iii) for any matter for which it would be illegal for to limit or exclude, or attempt to limit or exclude, liability.

Subject to this: i) Our liability in connection with any Product purchased through Our Site is strictly limited to the higher of the purchase price of the relevant Product and the replacement cost of the relevant Product; ii) We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of Management or Office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable; and iii) we will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under this Agreement caused by events outside of Our reasonable control.

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14) Your Responsibilities:

You are responsible for:

• Ensuring Your account registration details are correct;
• Ensuring Your account registration details are kept up to date at all times;
• Completing Checkout and Paying for Your items in a prompt manner;
• Keeping Your Login details safe:
  • You should never share Your Login details with anyone else;
  Purchases made on Your account.

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15) Site Maintenance:

You should be aware that the functionality of Our Site may, from time-to-time, be affected or suspended temporarily while necessary maintenance and updates are carried out. We will endeavour to keep these occasions as brief and infrequent as possible.

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16) General terms:

Images of Products on this Site are for illustrative purposes. We usually create Our own images, therefore it is likely that the image You see is accurate.

We will treat all of Your personal information that We collect in connection with Your order in accordance with the terms of Our Privacy Policy.

You may only purchase Products from this Site if You are aged 18 years or over.

This Agreement may only be varied between Us and a specific Customer by an instrument in writing signed by both You and Us. We may revise these Terms from time-to-time, but such revisions will not affect the terms of any Agreement which We have entered into with You.

If any provision of this Agreement is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of this Agreement shall remain in full force and effect, and such invalid or unenforceable provisions or portion thereof shall be deemed omitted.

No waiver of any term, provision, or condition of this Agreement, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that term, provision or condition or any other term, provision or condition of this Agreement.

You may not assign, charge, sub-contract or otherwise transfer this Agreement, or any of Your rights or obligations arising under this Agreement. Any attempt by You to do so shall be null and void. We may assign, charge, sub-contract or otherwise transfer this Agreement, or any of Our rights or obligations arising under this Agreement, at any time - providing such action does not serve to reduce the guarantees benefiting You under this Agreement.

This agreement is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under this Agreement is not subject to the consent of any person who is not a party to this Agreement.

All communication, whether by telephone, letter, or email, to Us is expected to be conducted using appropriate language. Inappropriate or disrespectful language, including swearing, will not be tolerated. We will communicate with You in the same form that We expect You to communicate with Us.

This Agreement contains the complete Agreement between the parties with respect to the subject matter hereof, and supersedes all prior and contemporaneous agreements or understandings, whether oral or written.

This Agreement will be governed by and interpreted in accordance with the laws of England, and the English courts shall have exclusive jurisdiction with respect to any dispute arising under this Agreement.

Our Site Terms and/or Privacy Policy may be updated at any time without notice.

Such changes will be notified via email to newsletter subscribers.

Once changes have been made, Your continued use of SIMsurprise will deem to be acceptance of the change(s) and new Site Terms and/or Privacy Policy.

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17) SIM Card specific terms:

The following uses are strictly forbidden:

• Searching for "Gold" numbers;
• Topping-up with stolen credit cards;
• Running credit off on premium number lines or text rebates;
• Pre-connection of any sort;
• Breaking of pack seals prior to immediate end-user use;
• Use in gateways, personal computers (unless a broadband SIM;
• Generating PACs;
• Receiving texts or calls only;
• Using in a device that cannot make a call or text;
• For obtaining access or offer codes;
• Reprogramming for another use;
• Offering as a "collectible";
• Export (without prior permission)
• To order more than three (3) SIM cards for registration in one (1) person's name, or five (5) at any one address (without prior permission);

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